Like many people, I have been fascinated and oogling the gorgeous and expensive items on Net-a-porter. For my birthday, I decided to splurge and go for a cute, little Missoni Bikini. When it arrived, it was obvious that it was too small. So, I packaged it back up without trying it on. Well, wouldn't you that conviently, Net-a-porter wrote me and said that they were unable to return this item and credit my debit card because they found the item to have a spot on it.
Of course, I went through all the proper channels and received less than satisfactory customer service. One manager told me they didn't care if they lost me as a customer. I told her they would lose more than just me as a customer and she said, "I'm aware of that". I called back and spoke to another manager and he said he would check into it, his results were sending me a picture that appeared like someone had spilled 2 drops of water on the bikini. I think this is their ploy to keep from processing returns. HORRIBLE EXPERIENCE!!!
Please save yourself the agony and shop somewhere where they care about customer retention and have good customer service. If this had been Saks or Neiman's, they never would have had the audacity to pull something like this and to try and blame it on me and keep my $450.
